Return Policy

Returns
The Geeky Dog offers a Money Back Guarantee (some conditions apply) on all items if they are in new and resellable condition. Returns will be valid for 30 days from the date of purchase. 

While we pride ourselves with making quality items, they are still handmade.  The owner, Jessica, sews every product herself with one sewing machine. Please understand that our products are not indestructible.*

Item must be in new/resellable condition, no exceptions. Dirty, heavily used or destroyed items will not be eligible for a refund.

Returning "In Store" (Events only)
- If a purchase is paid in cash or debit card, a refund will be issued in cash. The original Debit card must be present to process the return, no exceptions.
- Credit Card purchases will be credited to the original card. If the original card is not present, a refund cannot be completed until the card is presented.
- If a purchase is paid by check, a refund will be issued as cash following a 10-day waiting period from the date of sale. (Checks are accepted during events only).

Returning Online:

- All returns will be refunded to the payment it was originally placed with.
If your order qualifies as returnable we will send you a free shipping label.

Our policy lasts 30 days from the purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. Non-exchangeable items include gift cards and sale items. To complete your exchange, we require a receipt or proof of purchase.


Shipping
To return your product, you should use the shipping label provided. Original shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


Accepted Payment Methods
The Geeky Dog gladly accepts Visa and Mastercard during events.  American Express and Paypal are also accepted, but only online. Sorry, we do not accept Discover. Thanks for understanding.

 

*As goes with any product we give our pets, it is recommended that supervision be used with all our products to ensure safety and to prevent a choking hazard. Please remove any packaging associated with the display of the products before giving it to your pet.